Legal

Privacy Policy & Cookie Statement

 

OVERVIEW

Rock the Church Northwest (“RTCNW”) takes your privacy very seriously and we ask that you read this privacy notice carefully as it contains important information on:

  • The personal information we collect about you
  • What we do with your information; and
  • Who your information might be shared with

This privacy notice explains how we use your personal data in order to improve our services to you, and what choices you have about how we use that data. This privacy notice has been written to comply with the new privacy laws, known as the ‘GDPR’ (General Data Protection Regulation).
 

The information we gather

We may gather certain information about you when you register with us, purchase products or services from us, when you contact us, send us feedback, post material to our websites or social media channels, complete customer surveys or take part in promotions or competitions run by us. This information may also be shared with and/or used by certain other parties in connection with the event, such as our ticketing agents, social media agency, website hosting companies, security provider, promoter ticket agents and affiliates. In addition, and provided you consent, your information may be shared with certain other parties for the purpose of marketing goods and/or services to you. These parties may include event promoters, our social media agency and email server providers.

We will not sell any of your personal information to third parties.

Information that we gather about you may include (without limitation) your name, contact details, payment details, and accessibility.

Our website and social media platforms contain links to third party websites and social media platforms. We are not responsible for the security or privacy policies of those third party sites, and recommend that you review those parties’ privacy notices before sharing your personal data on those platforms.


Data retention

We will retain your personal data in accordance with your instructions and as required by applicable law. We may also retain certain information in order to conduct audits, comply with our legal obligations (and to demonstrate compliance) and to resolve disputes. However, we will not retain your personal data for longer than reasonably necessary.

 
Information about third parties

Information we process, as described in this notice, may also include information about third parties whose details you supply to us. If you give us information on behalf of someone else, you confirm that the other person has agreed that you can:

  • Give consent on his/ her behalf to the processing of his/ her personal data
  • Receive on his / her behalf data protection notices; and
  • Give consent to the processing of his/ her potentially sensitive personal data (e.g. any health issues relating to accessibility


Systems used to process data

We gather information directly from you and also via our website and other systems. These may include, for example:

  • Our computer networks and connections
  • Our email and instant messaging systems
  • Internet facilities
  • Our telephones, voicemail, mobile phone records


Reasons for processing

We process information about you for the following reasons:

  • Providing services to you
  • Carrying out customer profiling and analysis of purchasing preferences
  • Marketing our business and service and those of our partners which we believe will be of interest to you
  • Operational reasons, such as recording transactions, training and quality control
  • Improving our services
  • Providing customer service
  • Analyzing customer feedback
  • Investigating complaints
  • Ensuring business policies are adhered to
  • Tracking activity on our website and social media channels
  • To contact you in the event any products or services you requested are unavailable or to notify you in the event of any changes to an event
  • To personalize and improve your experience on our website and social media channels
  • To personalize any communications to you
  • Compliance with legal, regulatory and corporate governance obligations and good practice; and
  • Gathering information as part of investigations by regulatory bodies or in connection with legal proceedings or requests

When you use our website and social media channels we may also collect certain information about you and your visit to help us to improve your experiences on those platforms. This may include:

  • Your journey through our website and social media channels
  • What content you like or share
  • Which pop up or push messages you saw and responded to


COOKIES

This website uses cookies to generate user statistics such as which pages on our website were the most popular, how many visits we received from a certain country, or other stats that help us better understand our audience. This website is built on the Squarespace platform. Squarespace may use cookies which are necessary for the proper operation of their system (such as attributing a comment on a blog post to the right author), and to track the usage of this website in order to help us understand how the site is being used – and ultimately provide an improved user experience. You can read the Squarespace privacy policy here.

This website also uses tracking software provided by Google Analytics  to monitor its visitors to better understand how they use it. Google Analytics will save a cookie to your computer's hard drive in order to track and monitor your engagement and usage of the website, but we do not use Google Analytics to save or collect personal information that can be used to identify you as a unique individual person. You can read Google's privacy policy here for further information.

By accepting the Cookie Notification message, you consent to the use of such cookies from Squarespace and Google Analytics. If you choose not to accept the Cookie Notification message, no cookies will be placed on your computer, and this data will not be tracked.


Disclosures and exchange of information

We may disclose and exchange information with group companies, credit reference agencies, ticketing agencies, promoters, service providers, representatives and agents, as well as with law enforcement agencies and regulatory bodies for the above reasons.

Information may be held at our offices and those of our group companies.


Sensitive personal data

You may also supply us with sensitive personal data relating to your physical health which is gathered for the purposes of ensuring easy access to our venues (in the case of people with accessibility requirements).


Keeping your data secure

We have appropriate security measures in place to prevent your personal information being accidentally lost, or used or accessed in an unauthorized way. We also limit access to your personal information to those who have a genuine business need to know it. Some of the technical and organizational measures we use to safeguard your personal data are:

  • Storing your personal data, in all forms, in a secure environment
  • Training our staff on the importance of data protection measures
  • Employing SSL (secure sockets layer) encryption on every domain owned by us – this allows us to encrypt any passwords and debit / credit card information to prevent unauthorized access or disclosure


Your rights

Under the GDPR you have a number of important rights. Those include:

  • Right to fair processing of information and transparency over how we use your personal information – we are required to inform you why we want to gather your personal information, what we will do with it, who it will be shared with and how long it will be kept for. That information is set out in this privacy notice, but if you require any further information please don’t hesitate to contact us.
  • Right to request a copy of your information – you can request a copy of your information which we hold (this is known as a ‘subject access request’). If you would like a copy of some or all of this information please contact us with proof of your identity and let us know what information you would like. We must provide this information to you in a commonly used and machine readable format.
  • Right to require us to correct any mistakes in your information – you can require us to correct any information which we hold. If you would like to do this, please contact us to let us know the information that is incorrect and what is should be replaced with.
  • Right to ask us to stop contacting you with direct marketing – you can ask us to stop contacting you for direct marketing purposes at any time. If you would like to do this, please contact us and let us know what method of contact (one or all) you are not happy with.
  • Right to restrict processing – you can ask us to suspend the processing of your personal data in certain circumstances, for example, if you have notified us there is a mistake in the information we hold about you, you may ask us to suspend processing until that mistake is rectified.
  • Right to erasure – otherwise known as ‘the right to be forgotten’ – you can ask us to delete or remove your personal data from our systems where there is no compelling reason for us to continue processing it.


Changes to this privacy notice

Your privacy is important to us and we are constantly reviewing our policies and procedures to ensure we are meeting the high standards we set ourselves. As a result, we may amend this privacy notice from time to time, and we recommend that you check this page periodically to review any changes that may have been made.

 
How to contact us

If you have any questions or concerns about this privacy notice or the information we hold about you, please do not hesitate to contact us.

If you have a complaint, we hope that we can resolve any issues you have by contacting us here on our website. However, you also have the right to lodge a complaint with the Information Commissioners Office who may be contacted at https://ico.org.uk/concerns.


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